RETURNS

RIGHT OF RETURN

Each Roly Pony order is prepared with the our own special wrapping of tissue paper and branded carrier bag. With an exchange and return service, rolypony.co.uk is the ideal place for purchasing whether it is for you or for making gifts.

You can return all of our products ordered on our website within 14 calendar days following the delivery date in their original packaging, with all tags and labels attached and with a copy of the invoice. Returns charges are to be paid by the customer.

Should you decide to exercise your right to return purchased products, rolypony.co.uk / rolypony.com will not accept returned products that are returned without the original labels/tags or seal or that have been altered from their original status worn or damaged.

If you wish to return/exchange an item simply

e-mail customercare@rolypony.com

to request a Returns Authorisation Number. Please enclose this number with your items to be returned and send to:

 

Web Returns

Roly Pony Ltd 

14 -16 Bruton Place,

London W1J 6LX

United Kingdom

 

The goods must be returned within 14 calendar days from receiving.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will then be processed.

If you need any further information, you can contact us by e-mail on customercare@rolypony.com Monday to Friday (except bank holidays), between 10.00 am and 6.00 pm (UK time).